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The User Experience Design Web site contains resources to be shared with development groups across the company:

User Experience Design at VeriSign

This online "newsletter" recaps some of the accomplishments of the User Experience Design team during 2007. There are a lot of changes coming to VeriSign, and the focus of the User Experience department and the Design team will undoubtedly change. But in 2007, we had a lot of success working toward "One VeriSign."

Who we are

The User Experience Design department in Product Development and the other UX groups throughout the company are responsible for defining the user experience for VeriSign products and services. Some of the services provided are:

  • User research
  • Usability testing
  • User interface design
  • Prototyping
  • Visual design
  • Web development

If you are interested in how user-centered design can help improve your products, contact Krista Van Laan for information, or go to our Web site.

What's in this issue?

A lot happened in 2007. Here are just a few of the year's projects:

SSL and User-Centered Design

Read about how user-centered design helped create VeriSign Certificate Center release 1.0 for SSL.

EV Certificates

The User Experience Design team was instrumental in helping VeriSign sell EV Certificates.

VIP Mobile time-based UI designs and testing

Case studies of how user testing helped drive the designs for time-based security codes.

Three-Screen Showcase

How user testing helped improve the design and increase registrations.

Eye tracking—state-of-the-art usability software

VeriSign has acquired a Tobii eye tracker for the Mountain View usability lab. Read here to find out more about this exciting technology and what it can do for our products.

Bill Analyst team watches usability testing

It's not often that the whole product team watches so many of the usability tests. Read about why this is a good thing.

iDefense Vulnerability Contributor Program site redesign

We redesigned the iDefense VCP site. Here you'll see some of the before-and-after designs.


Redesigning the Retail Data Services home page